Shipping Policy

Overview

Chocky offers free standard delivery across India on eligible orders placed through chocky.life or confirmed via our official WhatsApp customer care channel. This policy explains shipping coverage, how orders are handled, and how to get help with a delivery.

Delivery area & cost

• We ship to serviceable locations within India.
• Standard shipping is free — no separate delivery charge is added at checkout for eligible orders.
• Cash on delivery may be available when you place or confirm an order through WhatsApp, subject to confirmation by our team.

Order processing

After your order and delivery address are confirmed, we prepare your package for dispatch. Processing time can vary based on product availability and your location. Our team may contact you to confirm availability and delivery details — especially for WhatsApp orders.

Delivery timelines

We aim for fast, reliable delivery. Actual transit time depends on your pin code and courier partner serviceability. If you need an estimate for your order, please reach out before or after placing your order and we will share the best information available at that time.

Tracking & delivery issues

• Where tracking is available, we will share details through your order confirmation channel (email, SMS, or WhatsApp).
• If your order arrives damaged, incomplete, or does not arrive within a reasonable time, contact us promptly so we can assist.
• Please ensure your shipping address and phone number are accurate at checkout to avoid delays.