Privacy Policy

Overview

This Privacy Policy explains how Chocky (“we”, “us”) handles personal information when you visit chocky.life, browse our wellness content, place or enquire about an order, or contact customer care. We aim to be clear and proportionate, in line with applicable laws in India.

Information we may collect

• Contact and order details — such as your name, phone number, email address, delivery address, and order notes when you buy through our site, WhatsApp, or other official channels.
• Payment-related information — online payments are processed by our payment partner; we do not store your full card or UPI credentials on our servers.
• Communications — messages you send to customer care by email, phone, or WhatsApp.
• Website usage data — such as pages visited and general device or browser information, including through analytics tools described below.

How we use information

• To process, confirm, ship, and support your orders.
• To respond to questions, complaints, and refund or delivery requests.
• To improve our website, products, and customer experience.
• To comply with legal obligations and protect against fraud or misuse.

Analytics

We use Google Analytics (GA4) to understand how visitors use chocky.life in aggregate. This may involve cookies or similar technologies. You can manage cookies through your browser settings. For more about Google’s practices, see Google’s privacy documentation.

Sharing of information

We do not sell your personal information. We may share information only where needed with: service providers who help us operate the website, deliver orders, process payments, or provide customer support; or when required by law, court order, or to protect our rights and customers.

Data retention & security

We keep information only as long as needed for the purposes above, including order records and support history. We use reasonable technical and organisational measures to protect information, but no online transmission is completely secure.

Your choices

You may contact us to update delivery details before dispatch, ask questions about your information, or request correction of inaccurate contact details we hold. Some rights may also apply under applicable Indian law.