Refund Policy

Overview

We want you to have a clear, calm experience with Chocky. If something goes wrong with your order, please contact us — we will review your case and work toward a fair resolution in line with this policy and applicable consumer laws in India.

When you may be eligible

• Damaged or defective product received — contact us with your order details and, where possible, photos of the product and packaging.
• Wrong item shipped — we will arrange correction or refund as appropriate after verification.
• Non-delivery — if your order does not arrive within a reasonable time, contact us so we can investigate with the courier.

Because our products are wellness supplements, we may not accept returns of opened or used items unless required by law or unless the product is faulty or not as described.

How to request a refund or replacement

1. Contact customer care as soon as possible after you notice the issue.
2. Share your name, order reference (if available), product name, and a brief description of the problem.
3. Our team will confirm next steps — which may include replacement, refund, or other remedy depending on the situation.

Refund processing

Approved refunds are processed to the original payment method where possible. Timing can depend on your bank or payment provider. For cash-on-delivery orders, we will agree on a suitable refund method with you when your request is approved.

Non-refundable situations

• Change of mind after opening the product, where the item is not faulty and was delivered as described.
• Issues arising from incorrect address or contact details provided at checkout.
• Products purchased from unauthorised sellers (please buy only through chocky.life or our official channels).